Start with the product or task
For a product enquiry, tell us whether you are using Viyavi or discussing Nestra, AtollGo or Pixel Pawns. Include the task you were trying to complete and what happened. Your support arrangements depend on the product and any agreement you have with us.
Help with the free tools
Do my files leave this browser?
No. The six free tools process your documents, filenames and inputs locally. There is no upload fallback. Help opens separately and does not receive your tool draft.
How do I keep a draft?
Choose Save on this device to store it in the current browser profile, or Export backup to download a portable JSON copy. Saving is optional. Refreshing or closing without saving may lose work, and browser storage can be removed by your device.
How do I continue a saved draft?
Choose the saved draft from the local-data controls and restore it. Saving after a restore updates that draft. Reset work starts a new workspace; clearing all tool data removes saved drafts for these tools from this browser.
Why was my PDF rejected?
Use a valid, unencrypted PDF within the tool’s size and page limits. XFA forms and cryptographic signature fields are not supported. Keep the original and ask the recipient for a suitable version if needed.
How are shared expenses rounded?
Expense Splitter works in cents. When a total cannot divide evenly, the first people in the list receive the extra cent in their share. The displayed transfers settle every cent; check who paid before sharing the result.
How do I save a printable CV as a PDF?
Open the CV builder’s Print / Save as PDF action and choose Save as PDF in your browser where available. Select A4, inspect the page count and turn off browser-added headers or footers if they are not needed. Open the saved PDF before sending it.
Why might added Thaana text not be selectable?
Some PDF additions are rendered as images to preserve browser-shaped Thaana and mixed-script appearance. This differs from the selectable English text in the CV builder. Check placement and vowel marks in an independent viewer.
Can Pixel Haven recover an unsaved tool document?
We cannot recover a server copy because we never receive one. Recovery depends on a draft, backup or original file you kept. On a shared device, clear local drafts when you are done.
Report a problem without sharing private documents
- Name the page or tool and the task you were trying to complete.
- Include the browser, device and the steps that reproduce the issue.
- Describe what you expected and what actually happened.
- Use made-up text or a non-sensitive example. Do not send passwords, customer records or identity documents.